Blackjack Khelo Privacy Policy — How We Protect Your Data in Pakistan

This Privacy Policy describes how Blackjack Khelo ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the Blackjack Khelo platform — including the website at blackjack-khelo.com and any associated mobile applications. It applies to all services offered on the platform: blackjack, baccarat, Andar Bahar, poker, PSL betting, esports betting, live cricket scoring, and any future additions.

By registering an account at Blackjack Khelo, you acknowledge that you have read and understood this Privacy Policy. If anything here is unclear, please contact us before registering — we'd rather explain it in plain language than have you accept something you haven't properly understood.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which contain additional provisions that affect how your data is used in specific circumstances.

We collect only the information that's genuinely necessary to operate your account, process your PKR transactions securely, and comply with our legal obligations. Here's exactly what that includes:

We do not collect sensitive categories of personal data such as health information, religious beliefs, or political opinions. We do not use automated decision-making processes that produce legally significant outcomes without human review.

Every use of your personal data at Blackjack Khelo serves a specific, defined purpose. We do not use your data for purposes beyond those listed below without obtaining your explicit consent first:

• Account management: Creating and maintaining your Blackjack Khelo account, verifying your identity, and managing your preferences.
• Processing PKR transactions: Handling deposits via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, and card payments, as well as processing your withdrawal requests securely and promptly.
• Game delivery: Enabling you to play blackjack, baccarat, Andar Bahar, poker, esports betting, PSL markets, and all other games on the platform with accurate record-keeping of results.
• Fraud prevention and security: Monitoring for suspicious activity, protecting your account from unauthorised access, and meeting our anti-money laundering obligations.
• Responsible gaming: Using game session data and betting patterns to identify players who may be showing signs of problem gambling, and making responsible gaming tools available proactively.
• Customer support: Responding to your questions, resolving disputes, and maintaining a record of communications for quality assurance purposes.
• Marketing communications: Sending you relevant promotions, new game announcements, and bonus offers — but only if you have opted in to receive them. You can opt out at any time.
• Legal compliance: Meeting our obligations under applicable laws, including responding to valid legal requests from regulatory or law enforcement authorities.

We process your personal data on the following legal grounds, depending on the purpose:

• Contract performance: Most data processing — including managing your account, handling PKR transactions, and delivering games — is necessary to perform our contract with you as a Blackjack Khelo player.
• Legal obligation: KYC identity verification, AML transaction monitoring, and responding to legal authorities fall under our legal obligations.
• Legitimate interests: Fraud detection, platform security, and product improvement are carried out based on legitimate business interests — balanced against your rights and never in a way that overrides your fundamental privacy interests.
• Consent: Marketing emails and personalised game recommendations are sent only where you have given explicit, informed consent. You can withdraw this consent at any time.

We do not sell your personal information. Full stop. The only circumstances under which your data is shared with any third party are listed below:

• Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, bank partners, and Visa/Mastercard processors receive only the financial data necessary to complete your PKR transaction. They are contractually required to handle it securely and in compliance with applicable regulations.
• Game technology providers: Where we use licensed game content — such as live dealer blackjack studio software or certified RNG engines — the technology provider may receive technical session data to ensure game integrity. No personally identifiable financial data is shared with these providers.
• Identity verification services: KYC document verification may be performed by a certified third-party verification service. Your CNIC or passport data is transmitted to this service solely for the purpose of verifying your identity and is not retained beyond what is required by law.
• Legal authorities: We will disclose your data to law enforcement, regulatory bodies, or legal authorities where required to do so by applicable law — for example, in response to a valid court order or regulatory investigation. We cannot share data in response to informal requests without valid legal authority.
• Business succession: In the event of a merger, acquisition, or sale of all or substantially all of Blackjack Khelo's assets, your data may transfer to the new entity. We will notify you of any such change before it takes effect.

Because Blackjack Khelo operates entirely in Pakistani Rupees, your financial data is processed through local Pakistani payment infrastructure — JazzCash, Easypaisa, and domestic banking channels. This means your PKR transaction data does not need to flow through international payment gateways that might impose additional data handling requirements or fees.

Specific financial data protections at Blackjack Khelo include:

• Full payment account numbers (JazzCash/Easypaisa/IBAN) are stored only in encrypted form and are never displayed in full within the platform interface
• Card data is never stored on Blackjack Khelo servers — card transactions are handled entirely by PCI-DSS compliant payment processors
• Transaction records are retained for the period required by applicable financial regulations for AML compliance purposes
• Source-of-funds verification may be requested as part of our AML obligations, particularly for higher-value transactions. Documents submitted for this purpose are stored securely and used solely for compliance

All PKR deposit and withdrawal transaction records are available to you in full through your account statement at any time. If you notice a discrepancy in your transaction history, contact support immediately — we investigate all financial discrepancies as a priority.

Protecting your personal and financial data is a technical and operational priority at Blackjack Khelo — not just a policy statement. The security measures we have in place include:

• 256-bit SSL/TLS encryption on all data in transit between your device and Blackjack Khelo servers
• AES-256 encryption for sensitive data stored at rest — including financial account numbers and identity documents
• Multi-factor authentication available for all player accounts and mandatory for all internal administrative access
• Intrusion detection systems and continuous monitoring for anomalous access patterns
• DDoS protection to ensure platform availability and prevent data exposure during attack attempts
• Regular penetration testing by independent security professionals to identify and remediate vulnerabilities
• Staff access controls — customer data is accessible only on a need-to-know basis to staff with specific operational requirements
• Secure data centre hosting with physical access controls and redundant infrastructure

Despite these measures, no online system can be guaranteed to be completely secure. If you become aware of any security incident involving your Blackjack Khelo account, contact us immediately at support@blackjack-khelo.com. In the event of a data breach that affects your rights, we will notify you promptly in accordance with our legal obligations.

Blackjack Khelo uses cookies and similar tracking technologies to keep you logged in between sessions, remember your game preferences, and understand how players use the platform so we can improve it. Here's a breakdown of the cookies we use:

You can manage your cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform. Disabling analytics or marketing cookies will not affect your ability to play games or process PKR transactions.

We retain your personal data for as long as your account is active and for a defined period afterward, based on the category of data and the legal obligation it satisfies:

After the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you personally. Anonymised aggregate data — such as platform usage statistics — may be retained indefinitely as it no longer constitutes personal information.

As a Blackjack Khelo player and the owner of your personal data, you have the following rights regarding how we hold and use your information. To exercise any of these rights, email us at support@blackjack-khelo.com with a clear description of your request and your account details.

Blackjack Khelo is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a player is found to be underage, their account will be closed immediately, any winnings will be forfeited, and all personal data collected during their registration will be securely deleted, except where retention is required by law.

If you are a parent or guardian and believe your child has registered an account at Blackjack Khelo, please contact us immediately at support@blackjack-khelo.com. We will investigate and take swift action. Age verification documentation may be requested as part of the investigation.

Where your data needs to be processed by a third-party service provider that operates outside Pakistan — for example, a cloud infrastructure provider or a licensed casino game studio — we ensure that appropriate safeguards are in place before any transfer occurs. These safeguards include contractual data processing agreements that impose security and privacy standards equivalent to those applied within Pakistan.

Your PKR transaction data processed through JazzCash, Easypaisa, and domestic bank IBFT channels remains within Pakistani financial infrastructure and is not subject to international transfer.

Blackjack Khelo may update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements, or feedback from players. When we make material changes — those that affect your rights or how your data is used in a significant way — we will notify you by email to your registered address at least 7 days before the changes take effect.

Minor updates that don't affect your rights may be made without prior notice. The current version of this policy is always available at blackjack-khelo.com/privacy-policy with the "Last updated" date clearly shown at the top. Continued use of the platform after any update constitutes acceptance of the revised policy.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please get in touch through any of the following channels:

This Privacy Policy was last updated in January 2025. Blackjack Khelo is an 18+ only platform. If you are experiencing difficulties controlling your gambling, please visit our Responsible Gaming page.